CARESEEKER FAQs

Why should I use CareNation?

CareNation helps you easily find carers that match your specific needs and budget online. We help save families thousands of dollars a year vs traditional agencies.

How should I use CareNation?

Go to our home page and click on the ‘Find a Carer’ button.

Create your profile by filling out the online form.  Additionally, create a job description that describes your specific needs.

Search carers using unique carer filter search function.

How much does it cost to use CareNation?

CareNation is saving families thousands of dollars a month vs a traditional agency.

We currently charge $29 (includes GST) for a 1 month subscription.  After a subscription has been purchased you may view carers full profiles and you can post as many jobs as you wish.

The hourly rate is negotiated between you and the carer.

Once a rate has been agreed upon, CareNation will charge a 20% service fee on top of the hourly rate.

How is CareNation different from traditional home care agencies or other home care services?

CareNation is not a home care agency.  CareNation does not employ the carers on the platform.

CareNation is an online platform that gives families the tools to easily find and manage carers that match their specific needs and budget.  CareNation helps families who cannot afford a traditional agency, which can charge in excess of a 75% markup on top of the carer salaries. While hiring a private carer does save families money there are a great deal of risks that need to be managed. Instead of hiring a carer through the classifieds or word of mouth referrals and sifting through resumes, you can easily find quality carers with CareNation.  CareNation has the best of both worlds. We are not a typical agency so you work directly with carers, which means the hourly rates are lower and there is more flexibility.

What are the full list of services provided by carers on CareNation?

  • Alzheimer’s Care
  • Dementia Care
  • Companion Care
  • Palliative Care
  • Respite Care
  • Transition Care
  • Disability Care
  • Working With Children
  • Bathing
  • Grooming
  • Toileting
  • Managing Medications
  • Meal prep
  • Groceries & Shopping
  • Transferring & Mobility
  • Exercise
  • Transportation
  • Housekeeping
  • Companionship

Have your carers received background checks?

No, background checks are not mandatory for carers.  However, carers have the option to upload background checks.  Those carers who have chosen to upload background checks to their profile have a Verified badge visible on their profile.

Who determines the hourly rates of the carers?

Carers set their own hourly rate. They determine their hourly rate based on their experience, certifications, and education. The hourly rate on the profile of each carer can be seen as the minimum rate they are willing to work for. When a carer is hired, both the client and the carer agree on a fair hourly rate for that job.

How do I make payments?

Payments are made through CareNation. After the carer logs all of his/her hours using a timesheet you will be sent a notification that needs approval. Carers submit their time sheets on a weekly basis. You will see all the days and hours worked. Once approved payments will be processed by CareNation’s online payment processing tool.  Funds will then be directly deposited into the carers bank account.

Will I ever have to pay the carer directly?

No, CareNation will take care of all payments. You will not have to worry about going to the bank or leaving cash and cheques out for your caregiver.

No payment should be made directly to the carer.  Payment must be made through CareNation.

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